Self Defense Products Return Policy 

We will replace any defective item. 

There is a 20% restocking fee for the return of non-defective items. You will need to call us, or email us at greatservice@besafefeelsecure.com for a Return Merchandise Authorization (RMS) number.  The RMA # must be written on the outside of box. There must also be a note in the box explaining the problem. Returns received without a note will result in a longer processing time.RETURNS THAT DO NOT HAVE A RMA # ON THE LABEL WILL BE REFUSED AND RETURNED TO SENDER. 

Sample return package address to our warehouse in Jacksonville, Florida: 

Be Safe Feel Secure

RMA # 00000000

1867 Caravan Trail #105

Jacksonville, FL 32216 

Once a return is received we will determine whether or not it is defective and then process your request.  Replacements for defective item will be shipped directly back to your at no charge. If product is NOT defective, a choice of in house credit or reship product back to you will be given.  Refunds will be issued in the form of a credit and will be used on your next order.   We will email or call you once the return is received and processed.

Return Policy Hidden Cameras, Surveillance Equipment and Our Other Hi-Tech Products

We at Be Safe Feel Secure strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Be Safe Feel Secure product page. All returns, refunds, or exchanges must be approved by Be Safe Feel Secure before any products are returned. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any questions regarding our products, please contact greatservice@besafefeelsecure.com or call (866) 478-4571 before placing an order.

RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by Be Safe Feel Secure before product(s) is returned. All products must be in the original packaging. Be Safe Feel Secure will replace, refund, or credit your account for returned product(s) at Be Safe Feel Secure’s discretion. *Special exceptions may be made on a case by case basis determined by Be Safe Feel Secure. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Be Safe Feel Secure.Any return must be authorized by a representative of Be Safe Feel Secure and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Be Safe Feel Secure.  

You will need to call us, or email us at greatservice@besafefeelsecure.com for a Return Merchandise Authorization (RMS) number.  The RMA # must be written on the outside of box. There must also be a note in the box explaining the problem. Returns received without a note will result in a longer processing time.RETURNS THAT DO NOT HAVE A RMA # ON THE LABEL WILL BE REFUSED AND RETURNED TO SENDER.  

Sample return package address to our warehouse in Jacksonville, Florida: 

Be Safe Feel Secure

RMA # 00000000